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Managing Consumer Complaints

SATRA’s Managing Consumer Complaints explores a variety of faults found in footwear products and provides an understanding of consumer complaints and what can be considered justified.

The publication draws on SATRA’s expertise in testing footwear and contains a selection of technical articles that were originally published in SATRA Bulletin magazine. With 100 years’ experience, SATRA has access to footwear research and test results that cover most of the wear scenarios likely to be encountered with virtually every shoe and boot you can imagine.

Managing Consumer Complaints is available exclusively for SATRA members at the price GBP 30 for a single copy, GBP 25 per copy for orders of two copies or more. If you are interested in purchasing a copy or copies of Managing Consumer Complaints please click the blue button below: ‘Order Managing Consumer Complaints’. Your order and payment will be handled separately. Packing and shipping is charged extra at cost.

Managing Consumer Complaints is available exclusively to SATRA member companies. If you are not a member but interested in membership please view our member benefits.

Please refer to our terms and conditions.