Managing consumer complaints:
series index

This is the first of a new series of articles considering how to deal correctly with a variety of complaints.

We continue our new series of articles by examining a number of common causes of sole bond failures.

Investigating causes for complaints that may be made about footwear uppers.

Seam failures are one of the major causes of customer returns.

While failure of footwear trims may be aesthetically unacceptable, fastener problems could cause injury.

In this article, we consider how to deal with complaints surrounding slip resistance.

Investigating why changes in colour can occur in footwear and how to identify if a complaint is justified.

Although instances are uncommon, consumers can occasionally have skin reactions to materials or components.

A heel breaking or coming off in wear is a serious failure, possibly resulting in a fall and injury.

Considering a number of sole-related complaints, both justified and unjustified.